We were contacted recently by a long-standing customer with whom we have developed a close working relationship over many years.
He very kindly gave us permission to use a transcript of the telephone call because it tells a rather a nice story:-
Customer: “So these inductive sensors that we buy from you – they’re pretty tough are they?”
Customer: “What happens if they get hot?”
Zettlex: “Well our IncOder range is rated to 85Celsius operating or 125Celsius storage – which is pretty hot”
Customer: “What happens if the sensors get hotter than that?”
Zettlex: “If it’s for a short period of say a few minutes there will be no effect”
Customer: “What happens if it’s longer than a few minutes? Say, over a weekend?”
Zettlex: “Ahhh – I see. How hot do you think they got?”
Customer: “Pretty ******* hot. Some daft **** went home and left the test rig on at max temperature over the weekend by mistake. We were lucky not to burn the ******* factory down. Anyway the IncOders are covered in oil, ****, soot & melted plastic.”
Zettlex: “Have you tried to operate them?”
Customer: “We’ve done some tests on the IncOders and they seem OK. But the cables have all ******** melted.”
Zettlex: “Well …err yes…that would happen.”
Customer: “Do you think the IncOders will still work?”
Zettlex: “Errmm… not sure”
Customer: “Could you send us some new cables?”
Zettlex: “OK – it’s worth a go – we’ll get some in the post ”
A few days later, we followed up by calling to find out the results.
Zettlex: “How did you get on?”
Customer: “Oh yeah – absolutely fine. Amazing really. We scraped off most of the **** and the soot and the sensors are working fine. Thanks for phoning. Bye.”
We like this story for 3 good reasons:
1. A happy customer
2. A customer for whom we solved a problem
3. A brilliant example of Zettlex inductive technology working above the call of duty in the kind of tough environments it was designed for.