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Home / News / Latest News / “Do you think it will still work?”

“Do you think it will still work?”

November 18, 2014
Incoder

We were contacted recently by a long-standing customer with whom we have developed a close working relationship over many years.

He very kindly gave us permission to use a transcript of the telephone call because it tells a rather a nice story:-

Customer: “So these inductive sensors that we buy from you – they’re pretty tough are they?”

Zettlex: “Absolutely”

Customer: “What happens if they get hot?”

Zettlex: “Well our IncOder range is rated to 85Celsius operating or 125Celsius storage – which is pretty hot”

Customer: “What happens if the sensors get hotter than that?”

Zettlex: “If it’s for a short period of say a few minutes there will be no effect”

Customer: “What happens if it’s longer than a few minutes? Say, over a weekend?”

Zettlex: “Ahhh – I see.  How hot do you think they got?”

Customer: “Pretty ******* hot.  Some daft **** went home and left the test rig on at max temperature over the weekend by mistake.  We were lucky not to burn the ******* factory down.  Anyway the IncOders are covered in oil, ****, soot & melted plastic.”

Zettlex: “Have you tried to operate them?”

Customer: “We’ve done some tests on the IncOders and they seem OK.  But the cables have all ******** melted.”

Zettlex: “Well …err yes…that would happen.”

Customer: “Do you think the IncOders will still work?”

Zettlex: “Errmm… not sure”

Customer: “Could you send us some new cables?”

Zettlex: “OK – it’s worth a go – we’ll get some in the post ”

A few days later, we followed up by calling to find out the results.

Zettlex: “How did you get on?”

Customer: “Oh yeah – absolutely fine. Amazing really. We scraped off most of the **** and the soot and the sensors are working fine.  Thanks for phoning. Bye.”

We like this story for 3 good reasons:

1. A happy customer

2. A customer for whom we solved a problem

3. A brilliant example of Zettlex inductive technology working above the call of duty in the kind of tough environments it was designed for.

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Novanta is a trusted technology partner to original equipment manufacturers in the medical and advanced industrial technology markets. The Company provides innovative and enabling solutions with photonics, vision, and precision motion technologies. Novanta's common shares are quoted on NASDAQ under the ticker symbol "NOVT.

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