“Do you think it will still work?”

We were contacted recently by a long-standing customer with whom we have developed a close working relationship over many years.

He very kindly gave us permission to use a transcript of the telephone call because it tells a rather a nice story:-

Customer: “So these inductive sensors that we buy from you – they’re pretty tough are they?”

Zettlex: “Absolutely”

Customer: “What happens if they get hot?”

Zettlex: “Well our IncOder range is rated to 85Celsius operating or 125Celsius storage – which is pretty hot”

Customer: “What happens if the sensors get hotter than that?”

Zettlex: “If it’s for a short period of say a few minutes there will be no effect”

Customer: “What happens if it’s longer than a few minutes? Say, over a weekend?”

Zettlex: “Ahhh – I see.  How hot do you think they got?”

Customer: “Pretty ******* hot.  Some daft **** went home and left the test rig on at max temperature over the weekend by mistake.  We were lucky not to burn the ******* factory down.  Anyway the IncOders are covered in oil, ****, soot & melted plastic.”

Zettlex: “Have you tried to operate them?”

Customer: “We’ve done some tests on the IncOders and they seem OK.  But the cables have all ******** melted.”

Zettlex: “Well …err yes…that would happen.”

Customer: “Do you think the IncOders will still work?”

Zettlex: “Errmm… not sure”

Customer: “Could you send us some new cables?”

Zettlex: “OK – it’s worth a go – we’ll get some in the post ”

A few days later, we followed up by calling to find out the results.

Zettlex: “How did you get on?”

Customer: “Oh yeah – absolutely fine. Amazing really. We scraped off most of the **** and the soot and the sensors are working fine.  Thanks for phoning. Bye.”

We like this story for 3 good reasons:

1. A happy customer

2. A customer for whom we solved a problem

3. A brilliant example of Zettlex inductive technology working above the call of duty in the kind of tough environments it was designed for.